RealRoofers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our roofing services.
Information We Collect
We collect information that you provide directly to us when you request a quote, schedule an inspection, or contact us about our roofing services. This includes:
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Personal Information: Name, email address, phone number, and mailing address
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Property Information: Details about your home, roof type, and project requirements
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Communication Records: Records of your correspondence with us
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Technical Data: IP address, browser type, device information, and browsing behavior
How We Use Your Information
We use the information we collect to provide, maintain, and improve our roofing services. Specifically, we use your information to:
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Process your service requests and provide accurate quotes
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Schedule inspections and coordinate roofing projects
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Communicate with you about your project status and updates
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Send promotional materials and special offers (with your consent)
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Improve our website, services, and customer experience
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Comply with legal obligations and protect our rights
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
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Service Providers: With trusted partners who assist us in operating our business (e.g., payment processors, scheduling software)
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Legal Requirements: When required by law or to respond to legal process
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Business Transfers: In connection with a merger, acquisition, or sale of assets
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With Your Consent: When you have given us explicit permission
Important: All third-party service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
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Encryption of data in transit and at rest using industry-standard protocols
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Secure server infrastructure with regular security updates
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Limited employee access to personal information on a need-to-know basis
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Regular security assessments and vulnerability testing
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information:
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Access: Request a copy of the personal information we hold about you
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Correction: Request correction of inaccurate or incomplete data
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Deletion: Request deletion of your personal information (subject to legal retention requirements)
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Opt-Out: Unsubscribe from marketing communications at any time
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Data Portability: Request your data in a portable format
To exercise any of these rights, please contact us using the information provided at the bottom of this policy. We will respond to your request within 30 days.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on our website. These technologies help us:
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Remember your preferences and settings
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Analyze website traffic and usage patterns
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Deliver relevant advertisements and measure their effectiveness
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Improve our website functionality and user experience
You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.
Third-Party Links
Our website may contain links to third-party websites, such as financing partners or material suppliers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.